Password Reset Assistance

    Matrix Computing Technology can assist with password reset requests and account access issues.

    Before Requesting a Password Reset

    Please verify:

    • You are using the correct username.

    • Caps Lock is not enabled.

    • You are connected to the internet.

    • Multi-Factor Authentication (MFA) prompts are being completed correctly.

    Information We May Need

    To help verify your identity, we may request:

    • Full name

    • Company name

    • Username or email address

    • Contact phone number

    Common Password Issues

    • Forgotten passwords

    • Account lockouts

    • Expired passwords

    • MFA verification problems

    • Password synchronization issues

    Security Reminder

    For security reasons:

    • Never share your password with anyone.

    • Matrix Computing Technology will never ask for your current password.

    • Use strong, unique passwords for all accounts.

    Need Assistance?

    Submit a support ticket through the Matrix Helpdesk Portal and include details about the issue you are experiencing.

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