Matrix Computing Technology provides assistance with secure remote access solutions, including VPN connectivity and remote work access.
Common VPN Issues
Examples include:
Unable to connect to VPN
Authentication failures
Multi-Factor Authentication (MFA) issues
Slow VPN performance
Network resource access problems
Remote Desktop connection issues
Before Contacting Support
Please provide:
Your username
Device type (Windows, Mac, Mobile)
VPN error messages
Screenshots if available
Approximate time the issue occurred
Basic Troubleshooting
Before submitting a ticket:
Verify your internet connection is working.
Restart your computer.
Disconnect and reconnect the VPN.
Confirm MFA approval was completed.
Verify your password is correct.
Security Best Practices
Never share VPN credentials.
Always enable MFA when available.
Disconnect VPN sessions when not needed.
Report suspicious login activity immediately.
Need Assistance?
Submit a support ticket through the Matrix Helpdesk Portal and include as much information as possible to help us diagnose the issue quickly.