How to Submit a Support Ticket

    Matrix Computing Technology provides support through our helpdesk portal to ensure your requests are tracked and resolved efficiently.

    Before Submitting a Ticket

    Please gather the following information:

    • Your name

    • Company name

    • Contact phone number

    • Description of the issue

    • Screenshots (if available)

    • Error messages (if applicable)

    How to Submit a Ticket

    1. Open the Matrix Helpdesk Portal.

    2. Select New Ticket.

    3. Enter your contact information.

    4. Describe the issue in detail.

    5. Attach screenshots or supporting files if available.

    6. Submit the ticket.

    Priority Levels

    Low

    General questions and non-urgent requests.

    Medium

    Business-impacting issues with available workarounds.

    High

    Significant business disruption affecting productivity.

    Critical

    Complete outage, security incident, or business-critical service unavailable.

    After Submission

    You will receive updates through the helpdesk as work progresses. Please reply to ticket updates if additional information is requested.

    Need Immediate Assistance?

    For urgent issues, contact Matrix Computing Technology directly and reference your ticket number.

    Published