Matrix Computing Technology can provide secure remote assistance to diagnose, troubleshoot, and resolve technical issues without requiring an on-site visit.

When Remote Support Can Help

Remote assistance is commonly used for:

• Software troubleshooting

• Email and Microsoft 365 issues

• Printer configuration

• Network troubleshooting

• Security reviews

• Workstation performance problems

• User support and training

Before a Remote Session

Please ensure:

• Your computer is powered on.

• You have an active internet connection.

• You are available to approve the remote connection.

• Any important work is saved before troubleshooting begins.

Security and Privacy

Matrix Computing Technology only accesses systems with customer authorization.

During a remote session:

• You can observe work being performed.

• Access is limited to troubleshooting and support activities.

• Remote access is ended when the session is complete.

Scheduling Remote Support

Remote support may be scheduled in advance or provided as part of an active support request.

If you already have a support ticket, please provide your ticket number when requesting remote assistance.

Need Remote Assistance?

Contact Matrix Computing Technology through the Helpdesk Portal and request remote support. Our team will provide instructions and assistance as quickly as possible.